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How to open a Payment Account

Opening a Payment Account with Salve is a secure and fully online process, designed to balance thorough compliance with user-friendly accessibility. The onboarding consists of two steps, involving Know Your Customer (KYC) verification and Due Diligence, conducted by our expert Risk & Compliance team.

Step 1: Initial Application & Primary KYC

Start by completing the onboarding questionnaire at onboarding.salve.sm. This form collects basic information about your enterprise.

• Once submitted, our team will immediately begin preliminary KYC screening.

• You will create temporary login credentials (username and password) to access the onboarding platform and track your application status at any time.

• This step typically takes less than one business day. If clarification is needed, the platform will indicate what is missing or requires correction. Our team may also contact you directly, if necessary.

If approved, you’ll automatically proceed to Step 2.

Step 2: Extended Due Diligence

In this stage, you'll be asked to provide more detailed business documentation, particularly related to your company’s key persons and financial profile.

• Required documents may be submitted through the platform as attachments.

• Like Step 1, you can check the real-time status of your onboarding progress at any time using your temporary credentials.

Final Approval & Account Activation

Once both stages are approved:

• You’ll receive your Client ID and be contacted by our team to help determine the most suitable membership level for your business.

• After mutual agreement and signing of the membership contract, your Payment Account will be opened and a dedicated IBAN will be issued.

• You will also receive step-by-step guidance on how to activate and use your online banking environment.

At this stage, your temporary onboarding credentials will be deactivated, and you’ll create your final secure login to access and manage your account via Browser or Mobile App.

FAQ (Frequently Asked Questions)

1. What is a Payment Account?
A Payment Account is a business current account designed exclusively for B2B fund transfers (sending and receiving). It does not include services such as credit or debit card processing, overdrafts, loans, or cash withdrawals.
2. Who can open a Payment Account with Salve?
We welcome all registered businesses. Please note that we do not offer accounts for individuals (natural persons).
3. How long does it take to open a Payment Account with Salve?
Our onboarding process is streamlined. If all required documents and information are complete and compliant, the process typically takes up to three business days.
4. Can a business open multiple Payment Accounts?
Yes. However, additional accounts cannot be opened online. Please contact Salve Customer Support for assistance.
5. What documents are required to open a Payment Account?
All documentation requirements are outlined during onboarding. Please have a look at our “Open Account” section. For further guidance, our team is happy to assist you directly.
6. How can I manage my Payment Account(s)?
You can manage your accounts via our secure web-based platform or through the Salve mobile app (available on iOS and Android). Your dashboard provides access to all active accounts.
7. Are there minimum balance requirements?
Minimum balance requirements vary depending on your membership level. Please refer to the Service section for membership details.
8. Can Salve process cross-border payments?
Yes. We support SEPA transfers and from 2026 cross-border payments via the SWIFT network & Instant-SEPA support will be added to our services.
9. Where are client funds held?
All client funds are securely held with BFF, one of Europe’s most trusted banks, ensuring full compliance with applicable financial regulations.
10. Is Salve suitable for small businesses and startups?
Yes. Our flexible solutions and tiered membership structure are designed to accommodate businesses of all sizes and stages.
11. What fees apply to Salve’s services?
Our fee structure is transparent and easy to understand. Please see the Services section for a complete overview of our tariffs.
12. How is Salve different from traditional banks?
Salve focuses exclusively on pre-approved payment services, removing the complexities associated with traditional banking. We also conduct due diligence on your business partners (Beneficiaries), streamlining future transactions and minimizing rejections from correspondent banks especially for recurring payments.
13. What if there’s a problem with a payment?
Our support team is readily available to investigate and resolve any issues promptly and efficiently.
14. Does Salve offer multilingual support?
At this time, we provide customer support exclusively in English.
15. Can Salve support businesses operating internationally?
Yes. As long as your business is not subject to international sanctions, Salve can support operations in any jurisdiction.
About San Marino

Located in the heart of Italy, San Marino is a European microstate renowned for its stable regulatory environment, strong rule of law, and seamless access to both SEPA and SWIFT networks. Its compact size enables regulatory agility, while its legal framework ensures robust client protection.

San Marino offers a business-friendly legal and financial ecosystem, supported by strong institutional independence and adherence to international standards. As part of the SEPA zone and integrated into the broader European financial infrastructure, it provides regulated access to modern payment systems, transparent compliance mechanisms, and clearly defined regulatory frameworks — making it a reliable hub for financial services. As a financial jurisdiction, San Marino delivers a predictable and secure environment for enterprises. Embedded within the broader EU financial standards, it appeals to businesses and investors who value transparency, due process, and technological agility.